Confluence, a knowledge management tool for
storing and utilizing internal information
- Cloud
- On-premise
You can accumulate, search, and share information, which is your company's internal asset.It can be used for various purposes such as internal portal, internal reports, daily and monthly report management, business manuals, and development document management.
What is Confluence?
Confluence is an information sharing tool for organisational units.
You can create pages as easily as you create document files. It has a full range of macros and is flexible enough to insert links and objects.
Created pages can be searched, so they can be used as an internal knowledge management tool.
Of course, hierarchical permissions can be set.
You can comment on the text, like a document proofreading tool, or on the page, like a social networking service.
While chat tools are flow-type information sharing tools, Confluence is a stock-type information sharing tool that accumulates information and realises information asset management.
Confluence Features
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Easy Page Creation
Create documents as easily as Word.
Inserting and attaching images and links is also easy.
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Manage Information
You can organize information in a tree structure or by labeling pages.
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Searchable
You can search for information in Confluence by keywords.
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Be aware of changes
Catch up on information via dashboards and notifications.
Leave operational support to us at the time of introduction and after introduction!
Ricksoft not only sells licenses, but also provides introduction support, operation and support, and educational support based on our extensive experience as an “original service” to maximize the value of the tools you have introduced.
Original Services
Support menu at the time of introduction
- Solution Proposal
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We can also make proposals for integration with non-Atlasian products (e.g. Slack).
- App Proposal
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We can suggest the best apps to extend Confluence according to your needs.
Post-introduction support menu
- Help Desk
Contact the Help Desk when you need help 
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Ricksoft has many qualified professionals who are experts in Atlassian products. As help desk members, we support customers with any problems they may encounter.
- Documentation
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We provide original Japanese-language knowledge and documents to the public.
*Some paid services
- Training
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We support users' skill improvement through regular training for managers and users, as well as individual company training.
*Paid service
- E-Learning
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E-learning, which is based on training and filled with the know-how of our training instructors, provides a learning environment that can be repeated anytime, anywhere.
*Paid service
Points in line with customer requests, made possible because we are a Japanese company
- Billing Support
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We accept payment by invoice (mail or e-mail).
- Pre-Renewal
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Our staff will contact you prior to your renewal if you have an annual contract.
- Consultation and Support for Contract Modification
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Our sales staff will support you when you need to make changes to your contract, such as upgrades.
Wide Variety of Apps
One of the things we love about Confluence is the wide variety of apps that extend its functionality.
There are both free and paid apps.
Both can be installed from the Atlassian Marketplace. Click here to go to the external site.
Click here to see apps developed and recommended by Ricksoft.
Recommended Apps
Some apps are covered by Help Desk support.
Usage Environment
Available in the cloud (SaaS) or on-premise, depending on customer needs.
RickCloud, a fully managed service environment provided by Ricksoft, is also available.
*RickCloud is an environment with services to operate on-premise licenses in a cloud environment (AWS).
- SaaS
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Atlassian Cloud
- Fully managed
cloud services 
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RickCloud
- On-premise
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Data Center
Why Ricksoft?
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Extensive implementation experience with Atlassian products
Ricksoft is a “Platinum Solution Partner,” a company that has met Atlassian's highest training standards and has proven itself capable of providing products and services appropriate to the scale of the client.
Ricksoft is a Platinum Solution Partner.We have also developed many applications to make Jira Software even more useful.Atlassian Partner Directory
*Go to external siteWe are also certified as an expert partner in the cloud sector
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Ricksoft's unique support plan
Ricksoft's unique paid support plans are available for both cloud and on-premise services. We also offer training, e-learning, and guidebooks on how to use the tools to ensure that you get the best support for your phase and scale.
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Providing solutions utilizing a wide range of products
As an authorized partner, we handle not only Atlassian products including Confluence, but also a variety of tools that can be combined to accelerate business efficiency, enabling us to propose solutions that meet your challenges.
Contract Flow
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Inquiry by form
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Quotations will be sent by e-mail. A representative may also contact you by email or phone.
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Trial
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Order placement and various procedures
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Delivery
Delivery usually takes 3 to 5 business days from the time of order placement. -
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Help desk registration completed
(only if you signed up for support)