Ricksoft's Cloud
Cloud Environment Comparison
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on-premise | |
|---|---|---|---|
| Infrastructure | AWS | Atlassian | Customer provided |
| Support Contact | Atlassian Ricksoft （*1） |
Atlassian Ricksoft （*1） |
|
| Operation | Ricksoft | Atlassian | Customer |
| Security | IP restrictions, client certificates, password authentication, intrusion detection/prevention system (IDS/IPS), two-factor authentication (add-on required) | IP restrictions, password authentication, two-factor authentication (Atlassian Guard required) | |
| Backup | Disk and database backups once a day for 3 generations. | On-site backups are performed daily and kept for 7 days. As for tape backups, they are kept weekly for 4 weeks and all backup data is encrypted. |
Flexible design by customer |
| Operation Monitoring | The server load status is monitored, and if the threshold is exceeded, the operations staff will take action (investigate the cause, contact the customer, etc.). If resources are insufficient, they can be added. (Additional costs may apply.) |
Monitored by Atlassian. *Memory may be added in case of memory shortage. |
Depends on the customer's environment |
| Scheduled Maintenance | Every 3rd Friday of the month 23:00 - Saturday 4:00 | AM 1:00 - 3:00 (depends on time zone) *Jira may be upgraded during maintenance. |
Depends on the customer's environment |
| Supported Applications |
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| Application Version | Version can be fixed （*2） |
Automatic version upgrade | Version can be fixed （*2） |
| Active Directory Linkage | Supported （*3） |
Not supported | Possible |
| Storage Capacity | 300GB *Can be expanded as an option. *The initial capacity is 100 GB, but it can be expanded to 300 GB free of charge. |
*Capacity cannot be expanded. Please refer to the following for details. |
Flexible design by customer |
| Payment | Annual | Annual or Monthly | Annual |
*1: A support contract with Ricksoft is required.
*2：If you request us to perform the upgrade work, an additional fee will be charged.
*3：An additional fee will be charged.