Reason to Choose Us
Why Ricksoft
We provide top-notch, comprehensive services
that enhance the potential of business scenarios.
No matter how excellent a product is, if it does not match the issues you are facing or if you cannot make good use of it, it will not produce sufficient results. Ricksoft offers the best solutions for your issues from a wide variety of IT tools, including Atlassian's products, which have been certified as a top-ranked partner. We provide high quality services with attention to detail, and accompany our clients from implementation to operation and problem solving, bringing about a definite change in their business scene.
01Japan's leading technology and extensive track record
Ricksoft is a Platinum Solution Partner and the highest ranking partner of Atlassian. We are also certified as an Enterprise partner. With a proven track record of working with large scale users, we have completed advanced training requirements and are capable of working with both small and large scale customers.
We offer two specializations for professionals: Cloud Specialization, which certifies those who can migrate to cloud platforms and support enterprise-level use cases; and ITSM Specialization, which designates experts capable of delivering superior customer and employee service experiences quickly. Our team consists of highly qualified technical experts who possess in-depth knowledge of every product's characteristics, and are capable of addressing any concerns, regardless of their scope.
Atlassian K.K. Platinum Solution Partner
Workato Platinum Partner
Awards
02Solutions that maximize customer value
By providing solutions, we solve various issues in the working environment and maximize customer value. We propose optimal services based on understanding the customer's business, implementation objectives, and operating environment. We also provide implementation support and services at each phase as needed, leading smoothly to stable operations.
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Consultation
Propose solutions to solve problems
Our team of experts will offer customized solutions that address your specific needs.
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Introduction
SI Service
(Installation Support)We provide implementation support tailored to the customer's situation to achieve speedy and stable operations.
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Operation
Managed Services
(RickCloud)Reduces operational burden by optimally running on-premise versions of products in a fully managed cloud environment.
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Utilization
In-house
AppsExtend product functionality with in-house applications or proprietary applications developed in response to customer requests.
03Accompanying support for peace of mind even after introduction
We provide a full range of support services so that our customers can operate and utilize our products in practice.Our support capabilities, backed by knowledge and experience accumulated over many years, provide total support from minor problems to troubleshooting.We also provide technical information that is useful for operation.
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We support skill development by providing regular training for managers and users, as well as individual company training.
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Our Japanese team of experienced technicians is ready to assist you with any operational issues you may have.
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We can respond to customer requests for invoicing and contact prior to contract renewal.
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Sharing the latest helpful information, such as product usage tips, on a frequent basis.
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In addition to YouTube and various SNS, we conduct webinars to introduce our products.
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Durable Growth
Durable Growth