"Opsgenie," which integrates alerts and notifies the right people at the right time.
- Cloud
Cloud service that works with cloud and on-premise applications to control all alerts
What is Opsgenie?
It is a cloud service that works with over 200 cloud and on-premise applications,
including Jira and Slack, and serves as a hub for alerts originating from systems and services, and controls all alerts.
Opsgenie is included in all "Jira Service Management" cloud plans.
It combines ITIL-compliant incident and alert management for even greater convenience.
Opsgenie Features
Alert notifications can be sent to the right people at the right time
The average number of cloud and on-premise applications used by a company is said to be over 1,000.
As systems become more complex, the number of alerts sent out by individual systems is also increasing dramatically.
This cloud service works with more than 200 cloud and on-premise applications
and serves as a hub to aggregate alerts sent by systems and services and control all alerts.
Relief from Alerts that Never Stop Ringing
Most Ops teams use shared email addresses or other means to send out alerts. Having alerts sent out to all members registered to a shared email address can be a psychologically undesirable situation, as alerts are sent out to members who do not need to be alerted.
Opsgenie frees Ops team members (operational members) from unwanted and mass alerts they receive.
The flexible rules engine eliminates unwanted events and alerts multiple channels such as SMS, email, voice calls, and mobile push for truly necessary events, so Ops team members never miss a critical alert.
Easy integration with over 200 cloud and on-premise solutions
Opsgenie has excellent integration and alert aggregation with over 200 applications used by DevOps teams, including Zendesk, Zabbix, Splunk, New Relic, Jenkins, GitHub, Datadog, Service Now, and more. and more than 200 applications.
Of course, integration with email, Web APIs, command line interfaces (CLI), and more is also possible.
Use Opsgenie as a hub for aggregating event notifications, filtering, notifying, and executing scripts to quickly increase the productivity of your Ops team operations.
Alert settings tailored to your team's processes, schedules, and roles
An enterprise organization's operational operations have their own set of rules and policies. It can vary from one target system to another and become even more complex when considering interdependencies between systems.
Operating the cloud and on-premise applications used by enterprise organizations requires multiple teams to collaborate seamlessly, taking into account these rules, policies, and dependencies.
Opsgenie provides the functionality and flexibility to adapt to this challenge.
Alerts can be escalated in a defined order set for single or multiple teams, and notification schedules can accommodate complex incident levels (severity, impact, etc.).
Setting up work shifts for the Ops team
There is no need to use Excel or other spreadsheets or calendars to set up shifts for Ops team members.
The interface on the Opsgine side allows you to easily organize all notification schedules and make notifications according to work schedules.
Advanced Reporting and Analytics
Opsgenie records all actions taken during the response process. From this recorded data, reports such as MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) can be generated and analyzed to quickly identify bottlenecks and make improvements to best practices. The reports can be generated and analyzed to quickly identify bottlenecks and make improvements to best practices.
Ready-to-use and convenient ChatOps
ChatOps incident management can be integrated with communication tools such as Slack, Microsoft Teams, and Mattermost.
Users can take various actions on alerts, collaborate on resolutions, and view call schedules directly from the chat tool interface.
Leave operational support to us at the time of introduction and after introduction!
Ricksoft not only sells licenses, but also provides introduction support, operation and support, and educational support based on its extensive experience as an "original service" to maximize the value of the introduced tools.
Original Services
Support menu at the time of introduction
- Solution Proposal
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We can also offer suggestions for integration with non-Atlasian products (e.g. Slack).
Post-introduction support menu
- Help Desk
Contact the Help Desk when you need help 
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Ricksoft has many qualified professionals who are experts in Atlassian products. As help desk members, we support customers with any problems they may encounter.
- Documentation
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We provide original Japanese-language knowledge and documents to the public.
*Some paid services
- Training
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We support users' skill improvement through regular training for managers and users, as well as individual company training.
*Paid service
- E-Learning
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E-learning, which is based on training and filled with the know-how of our training instructors, provides a learning environment that can be repeated anytime, anywhere.
*Paid service
Points in line with customer requests, made possible because we are a Japanese company
- Billing Support
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We accept payment by invoice (mail or e-mail).
- Pre-Renewal
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Our staff will contact you prior to your renewal if you have an annual contract.
- Consultation and Support for Contract Modification
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Our sales staff will support you when you need to make changes to your contract, such as upgrades.
Usage Environment
Opsgenie is available in a cloud (SaaS) environment.
- SaaS
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Atlassian Cloud
Why Ricksoft?
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Extensive implementation experience with Atlassian products
Ricksoft is a “Platinum Solution Partner,” a company that has met Atlassian's highest training standards and has proven itself capable of providing products and services appropriate to the scale of the client.
Ricksoft is a Platinum Solution Partner. We have also developed many applications to make Jira even more useful.Atlassian Partner Directory
*Go to external siteWe are also certified as an expert partner in the cloud sector
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Ricksoft's unique support plan
Ricksoft's unique paid support plans are available for both cloud and on-premise services. We also offer training, e-learning, and guidebooks on how to use the tools to ensure that you get the best support for your phase and scale.
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Providing solutions utilizing a wide range of products
As an authorized partner, we handle not only Atlassian products including Opsgenie, but also a variety of tools that can be combined to accelerate business efficiency, enabling us to propose solutions that meet your challenges.
Contract Flow
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01
Inquiry by form
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Quotations will be sent by e-mail. A representative may also contact you by email or phone.
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Trial
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Order placement and various procedures
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Delivery
Delivery usually takes 3 to 5 business days from the time of order placement. -
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Help desk registration completed
(only if you signed up for support)